Terms & Conditions

Please read these terms carefully — they constitute a legally binding agreement subject to the exclusive jurisdiction of the courts of England and Wales.

1. Trading Terms

We issue invoices electronically in Pound Sterling (GBP). Unless stated otherwise on our invoice, invoices are due immediately; however, our payment terms are 30 days from the invoice date. Full payment must reach us by then.

We accept payment by bank transfer (BACS) only. Bank account details are included on every invoice. We do not accept cheques, card payments, or payment in goods or services.

All invoices are exempt from VAT; we are not VAT-registered. We don’t offer discounts for early or cash payment, and we don’t provide extended credit.

2. Payment Schedules

For contracts above £5,000, payment will be structured as agreed in writing at the point of engagement. The specific schedule will be set out in the project proposal or contract, and will typically be structured as follows:

  • 50/50: 50% due before work commences, 50% due on completion
  • Thirds: one third due before work commences, one third at an agreed milestone, one third on completion
  • Milestone-based: payments tied to specific deliverables, as defined in the project proposal

No work will commence or proceed to the next stage until the preceding payment has cleared in full. Work is automatically suspended if a scheduled payment is not received by its due date. There is no grace period.

Payment schedules are set out in writing at the start of a project and form part of the agreement between us. They cannot be altered unilaterally once work has begun.

3. Invoice Receipt & Client Responsibilities

We communicate by email throughout the life of every project. It is your responsibility to:

  • Keep us updated with a working email address that you monitor every working day
  • Confirm receipt of every invoice within 48 hours of it being sent — if you do not dispute or acknowledge receipt within this period, the invoice is deemed received and accepted
  • Check your junk or spam folder regularly

Invoices are not transferable. If your name appears on an invoice, you are solely responsible for payment, regardless of any arrangement you may have with a third party. You may not transfer liability for an invoice to another party without our express written consent.

4. Late Payment

4.1 Hosting & Domain Services

If a payment is missed, service will be withdrawn automatically on the date of service expiry shown on the invoice. No reminders will be sent. Please note:

  • Recommissioning charges apply if you wish to reinstate a withdrawn service
  • We do not hold backups of services once they have expired
  • Missing a payment for a domain name means you will lose control of that domain. Registrar recovery charges are significant, beyond our control, and in some instances, recovery may not be possible. Our management fees for handling domain recovery reflect the effort involved and can be considerable

4.2 Design, Development, Consultancy & SEO Services

In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, interest will be charged on all late payments at eight per cent above the Bank of England Base Rate, plus a fixed compensation charge as set out in the legislation (£40–£100 depending on the invoice amount).

If a scheduled milestone payment is missed, work stops automatically. There is no obligation on our part to resume work, negotiate revised timescales, or absorb delays caused by late payment.

If collection proves necessary, you will be required to pay all associated fees, including legal fees, court costs, and any debt recovery agency charges. We reserve the right to refer overdue debts to a debt recovery service without further notice.

5. Debt Recovery & Legal Action

We do not issue final demands. If an invoice remains unpaid beyond its due date without agreed resolution, our next correspondence may relate to court proceedings or debt recovery. We believe in straightforward dealing — this is not a threat, it is our process.

We reserve the right to report late payment to credit reference agencies where appropriate.

6. Suspension & Termination

We reserve the right to suspend all services — including hosting, active project work, and support — where any invoice, regardless of service type, remains unpaid beyond its due date. Suspension of services does not affect your liability to pay outstanding invoices.

7. Website Use

All content on our website belongs to us. You may not reproduce, distribute, or use it without our prior written permission. If you require original content, we offer a copywriting service — please get in touch.

By using our website, you agree to these terms and conditions.

Reviewed: April 2025

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.